Refund policy
At HEYA, your satisfaction is our priority. We kindly ask that you review this policy carefully before placing your order.
Returns & Exchanges
We want every piece to be exactly right for you. Please note the following conditions:
- Customised items (including size-customised orders) are not eligible for return or exchange.
- Change of mind, incorrect size selection, or color preference after delivery are not accepted as grounds for return or exchange.
- International orders (outside the UAE) are not eligible for return or exchange.
- To qualify for an exchange, items must be unused, unworn, and in original condition with all tags and packaging intact.
Damaged or Incorrect Items
We take quality seriously. If your order arrives damaged or incorrect:
- Contact us within 48 hours of receiving your order.
- Damaged items are eligible for exchange only — refunds are not available in this case.
- Please include your order number and clear photos of the item so we can resolve this promptly.
Get in Touch
- Email:Â info@theheyaplace.com
- WhatsApp / Tel:Â +971 58 865 2754
- Instagram:Â @theheyaplace.ae
- Website:Â www.theheyaplace.com
Thank you for choosing HEYA — we're here to make your experience as seamless as possible.