Privacy Policy

Effective Date: [18-July-2026]

Welcome to HEYA ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.theheyaplace.com or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

 

 

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through our payment providers)

  • Order history

  • Measurements and customization details for made-to-order abayas

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

 

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Customize your abayas according to your specifications

  • Provide customer support

  • Process payments securely

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Respond to enquiries

  • Prevent fraud and maintain website security

  • Send promotional emails (only if you have opted in)

 

 

3. Payment Security

We do not store your payment card information.

All online payments are processed securely through trusted third-party payment providers using industry-standard encryption.

 

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers, including:

  • Shipping and courier companies

  • Payment processors

  • Website hosting providers

  • Marketing service providers (where applicable)

  • Government authorities if legally required

These partners only receive the information necessary to perform their services.

 

 

5. Cookies

Our website uses cookies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

You may disable cookies through your browser settings, although some website features may not function properly.

 

 

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

 

 

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Request a copy of the information we hold about you

To exercise these rights, please contact us using the details below.

 

 

8. Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about new collections, promotions, and exclusive offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

 

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

 

 

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

 

 

11. International Customers

If you access our website from outside the United Arab Emirates, your information may be transferred to and processed in the UAE or other countries where our service providers operate.

By using our website, you consent to this transfer.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the revised effective date.

 

 

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

HEYA
 Website: www.theheyaplace.com
 Email: info@theheyaplace.com

We are committed to protecting your privacy and ensuring your personal information is handled with care and transparency.